Contact Us
Have a question about your Ovelqine order, delivery, return, refund, or one of our products? Our customer support team is here to help.
Customer Support
For the fastest assistance, contact our customer care team by email:
support@ovelqine.comWe aim to respond to most customer inquiries within 24 hours. Response times may be longer during weekends, public holidays, major promotional events, or periods of unusually high order volume.
Before Contacting Us About an Order
Providing a few order details in your first message helps our support team locate your purchase and assist you more efficiently.
Please include:
- Your full name
- Your order number
- The email address used to place your order
- A brief description of your question or concern
If you received an item that is damaged, defective, or different from what you ordered, please include clear photos of the item and, where relevant, its packaging. This can help us review your request more quickly.
Order Changes & Cancellations
Need to update or cancel an order? Please email us as soon as possible after placing your order.
Our team will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been handed over for shipment, we may no longer be able to modify or cancel it.
Returns & Refunds
If you are considering a return or requesting a refund, please review our Return & Refund Policy before contacting customer support.
Eligible purchases may also be covered by Ovelqine's 180-Day Satisfaction Guarantee, subject to the conditions described in our return policy.
Shipping & Tracking Questions
If your order has already shipped, please check your shipping confirmation email first. Your tracking information, when available, will normally be included there.
If your tracking information has not updated for an extended period or you believe there is an issue with your delivery, email support@ovelqine.com with your order number.
Business Information
Official customer service information for Ovelqine: