Privacy Notice

Information We Collect

Depending on how you interact with Ovelqine, we may collect personal information including:

• Your name
• Billing and shipping addresses
• Email address
• Telephone number
• Order and transaction information
• Products viewed, purchased, returned, or added to your cart
• Device and browser information
• IP address and approximate location information
• Website activity and interactions
• Customer support communications
• Marketing preferences
• Information you voluntarily provide to us

Payment information is generally processed securely by our third-party payment providers. Ovelqine does not necessarily receive or store complete payment card numbers.

How We Collect Information

We may collect personal information directly from you when you place an order, create an account, subscribe to marketing communications, contact customer support, submit a form, or otherwise provide information to us.

We may also collect certain information automatically through cookies, pixels, analytics technologies, log files, and similar technologies when you interact with our website.

Information may also be provided to us by third parties and service providers, including Shopify, payment processors, shipping and fulfillment providers, analytics services, advertising partners, and other companies that assist us in operating our business.

How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments, returns, and refunds
• Providing order confirmations and shipping updates
• Providing customer service and responding to inquiries
• Managing customer accounts
• Preventing fraud, abuse, and unauthorized transactions
• Operating, maintaining, and improving our website
• Understanding how visitors and customers use our services
• Personalizing your shopping experience
• Sending marketing communications where permitted
• Measuring advertising and marketing performance
• Maintaining security and protecting our services
• Complying with applicable laws and legal obligations
• Protecting our rights, customers, property, and business

Shopify

Our online store is hosted using Shopify.

Shopify may process certain personal information as part of providing ecommerce infrastructure, checkout, payment-related services, security, analytics, fraud prevention, and other services used to operate our online store.

Your personal information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices and legal obligations.

Cookies and Similar Technologies

Ovelqine and our service providers may use cookies, pixels, tags, analytics technologies, and similar tools to operate and improve our website.

These technologies may be used to:

• Keep our website functioning properly
• Remember your preferences
• Maintain shopping cart and checkout functionality
• Understand how visitors use our website
• Measure website performance
• Detect and prevent fraud or abuse
• Measure marketing effectiveness
• Support advertising and personalization activities

Depending on your location and applicable law, you may be provided with controls that allow you to accept, reject, or manage certain non-essential cookies.

You may also manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some parts of our website.

Advertising and Analytics

We may work with analytics, advertising, and marketing providers to better understand how visitors use our website, evaluate the effectiveness of our marketing, and deliver or measure advertising.

These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about your interactions with our website and, where permitted, other websites or online services.

Depending on applicable privacy law, some advertising or data-sharing activities may be considered "selling," "sharing," or the processing of personal information for targeted advertising.

Where required by applicable law, we provide appropriate choices or opt-out mechanisms for these activities.

Email Marketing

If you subscribe to Ovelqine marketing communications, we may send you promotional emails containing product information, special offers, announcements, and other Ovelqine updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.

Even after you unsubscribe from marketing communications, we may continue to send transactional or service-related messages when necessary, including order confirmations, shipping notifications, account notices, and customer support communications.

How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to provide our services, operate our business, fulfill orders, protect our rights, or comply with legal obligations.

These recipients may include:

• Shopify and other ecommerce service providers
• Payment processors and payment service providers
• Shipping, logistics, and fulfillment partners
• Customer service providers
• Email and marketing platforms
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers
• Cloud hosting and technology providers
• Professional advisers such as lawyers and accountants
• Government agencies or authorities where legally required

We expect service providers that process personal information on our behalf to handle that information in connection with the services they provide and in accordance with applicable legal requirements.

International Data Transfers

Ovelqine operates an online business and may use service providers located in different countries.

As a result, your personal information may be transferred to, stored in, or processed in countries outside the country or region where you live.

Data protection laws in those countries may differ from the laws applicable in your location. Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.

This may include retaining information to:

• Fulfill and document customer orders
• Provide customer service
• Maintain accounting, tax, and business records
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements and policies
• Comply with applicable legal obligations

Retention periods may vary depending on the nature of the information, why it was collected, and applicable legal or regulatory requirements.

Your Privacy Rights

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to request:

• Access to personal information we maintain about you
• Correction of inaccurate or incomplete personal information
• Deletion of certain personal information
• A copy of certain personal information
• Restriction of certain processing activities
• Objection to certain processing activities
• Withdrawal of consent when processing is based on your consent
• Opt-out from certain targeted advertising, selling, or data-sharing activities where applicable

These rights are not absolute and may be subject to exceptions or limitations under applicable law.

Children's Privacy

Our website and products are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact support@ovelqine.com so that we can review the situation and take appropriate action.

Security

We use reasonable administrative, technical, and organizational measures intended to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet, electronic storage system, or security measure can be guaranteed to be completely secure. You should therefore take appropriate care when sharing information online.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business, services, technology, privacy practices, legal requirements, or other operational reasons.

When we update this Privacy Notice, we will revise the "Last Updated" date displayed at the top of this page.

We encourage you to review this Privacy Notice periodically to stay informed about how Ovelqine handles personal information.

Contact Us

If you have questions about this Privacy Notice, our privacy practices, or the way we handle your personal information, please contact us.