Shipping Policy

Free Standard Shipping

Ovelqine currently offers free standard shipping on eligible orders, unless a different shipping fee or delivery method is clearly displayed during checkout.

Available shipping methods and any applicable charges will be shown before your order is completed. Shipping offers and promotions may change from time to time for future orders.

Order Processing

Orders begin processing after payment has been successfully authorized. We make every reasonable effort to prepare and dispatch orders promptly.

Processing may take longer during promotional events, holidays, product launches, periods of unusually high demand, or other circumstances that result in increased order volume.

Once your order has been dispatched, you will normally receive a shipping confirmation email with available tracking information.

Estimated Delivery Times

Delivery times vary according to your destination and the circumstances affecting the local delivery network.

Factors that may influence delivery time include:

• Your destination country or region.
• Local postal services and courier networks.
• Customs clearance and border processing.
• Weather and transportation conditions.
• Public holidays and peak shopping periods.
• Order volume and fulfillment demand.
• Unexpected carrier or logistics delays.

Tracking Your Order

When tracking is available for your shipment, a tracking number or tracking link will normally be sent to the email address used when placing your order.

Tracking information may not become active immediately after your shipping confirmation is sent. Carriers may require additional time to receive, scan, and register a parcel within their tracking system.

In some cases, tracking information may remain unchanged temporarily while a shipment continues moving through the carrier's network.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us immediately at support@ovelqine.com.

We will make reasonable efforts to update your address before fulfillment begins. However, we cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.

Except where otherwise required by applicable law, Ovelqine cannot accept responsibility for delivery issues resulting from an incorrect or incomplete address provided by the customer.

Lost Packages

If your tracking information has shown no meaningful movement for an extended period, or if you believe your shipment may have been lost, please contact our customer support team.

We will review the available shipment information and, where appropriate, work with the shipping carrier to investigate the delivery.

Depending on the circumstances and outcome of the investigation, Ovelqine will determine an appropriate resolution.

Packages Marked as Delivered

If your tracking information shows that a package has been delivered but you cannot locate it, we recommend taking the following steps first:

• Check around the delivery location, including entrances, porches, mail areas, and other secure locations.
• Ask household members, reception staff, or nearby neighbors whether they accepted the parcel on your behalf.
• Contact the local carrier responsible for completing the delivery.
• Allow a short period of time in case the carrier recorded the shipment as delivered shortly before completing the final delivery.

If you are still unable to locate your parcel after completing these checks, please contact Ovelqine Customer Support and include your order number and tracking information.

Customs, Duties & Import Taxes

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by authorities in the destination country or region.

Unless these charges are expressly included and collected from you during checkout, the recipient may be responsible for paying applicable customs duties, import taxes, or related fees.

These charges are determined by local authorities and are not controlled by Ovelqine. Customs requirements and fees may vary depending on your destination and the nature or value of the shipment.

Delays Outside Our Control

Occasionally, deliveries may be affected by events or circumstances outside Ovelqine's reasonable control.

These circumstances may include:

• Severe weather or natural disasters.
• Customs inspections or clearance delays.
• Carrier or transportation network disruptions.
• Strikes or labor disruptions.
• Governmental actions or regulatory restrictions.
• Unexpected interruptions to transportation or logistics services.

While these events may affect estimated delivery times, our support team will make reasonable efforts to assist customers when shipment problems occur.

Contact Us

If you have questions about shipping, delivery, tracking, or an existing shipment, our customer support team is available to help.