Terms Of Service

1. Online Store

Ovelqine operates an online retail store using Shopify and related ecommerce services.

You may access and use our website only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.

2. Eligibility

By placing an order with Ovelqine, you represent that you are legally capable of entering into a binding purchase transaction in your jurisdiction, or that you have obtained any permission required to do so.

Ovelqine products are intended for adult consumers unless a product page expressly states otherwise.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, prices, and other information displayed on our website are accurate and current.

Product packaging, appearance, ingredients, formulation, labeling, or other details may occasionally be updated or changed.

If information displayed on our website differs from legally required information or instructions provided with the physical product, you should follow the information and directions supplied with the product.

4. Skincare & Medical Disclaimer

Ovelqine products are cosmetic skincare products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Statements relating to appearance, hydration, tone, discoloration, texture, brightness, or other cosmetic skincare benefits should not be interpreted as medical advice or medical treatment.

Our products are not a substitute for diagnosis, advice, or treatment provided by a qualified healthcare professional.

If you have a medical skin condition, persistent pigmentation, melasma, allergies, severe sensitivity, or another health concern, you should consult an appropriately qualified doctor or dermatologist.

5. Product Use

Products should be used in accordance with the directions, precautions, and warnings provided on the packaging or product instructions.

We recommend patch testing when introducing a new skincare formula, particularly if you have sensitive or reactive skin.

Discontinue use if you experience significant irritation or an adverse reaction. Seek appropriate medical advice when necessary.

6. Prices

Product prices are displayed on our website and may be changed for future purchases without prior notice.

A subsequent price change will not normally affect an order that has already been accepted and successfully paid for.

Despite our reasonable efforts, pricing or listing errors may occasionally occur. If a material pricing error affects an order, we may contact you to provide the correct information or cancel and refund the affected order where permitted by applicable law.

7. Promotions

Discounts, bundles, gifts with purchase, promotional pricing, coupon codes, and other special offers may be subject to additional conditions.

Ovelqine may modify, suspend, or discontinue promotional offers for future purchases at any time, subject to applicable law.

Unless expressly stated otherwise, multiple promotional offers or discount codes may not be combined.

8. Orders

Submitting an order through our website constitutes an offer to purchase and does not automatically guarantee acceptance.

Where legally permitted, Ovelqine may refuse or cancel an order for legitimate reasons including:

• Suspected fraud or unauthorized activity.
• Payment authorization or verification problems.
• Material pricing or product listing errors.
• Insufficient inventory or product availability.
• Shipping or destination restrictions.
• Misuse of discounts or promotional offers.
• Order quantities that reasonably indicate unauthorized resale or commercial distribution.

If Ovelqine cancels an order after payment has been successfully collected, an appropriate refund will be issued.

9. Payment

Available payment methods are displayed during checkout and may vary according to location, device, currency, or other factors.

You agree to provide accurate and complete billing, payment, and account information when placing an order.

Payment transactions may be processed through Shopify or independent third-party payment providers. Their processing activities may also be subject to their own terms and privacy practices.

10. Shipping

Orders are processed and delivered in accordance with our Shipping Policy, which forms part of these Terms.

Delivery dates and timeframes are estimates unless Ovelqine expressly confirms that a specific delivery date is guaranteed.

11. Returns & Refunds

Eligible purchases are subject to our Return Policy and applicable 180-Day Satisfaction Guarantee.

Our Return Policy forms part of these Terms and explains the procedures and conditions applicable to eligible return and refund requests.

Nothing in these Terms or our policies is intended to exclude, restrict, or reduce mandatory consumer rights that cannot legally be waived or limited.

12. Intellectual Property

Unless otherwise stated, the Ovelqine name, trademarks, branding, website design, written content, product photographs, graphics, logos, visual assets, and other original materials are owned by or licensed to Ovelqine and may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, license, or commercially exploit protected Ovelqine content without appropriate authorization, except where permitted by applicable law.

13. Reviews & User Content

If you submit a review, photograph, comment, testimonial, or other content to Ovelqine, you represent that you have the necessary rights and permissions to provide that content.

You must not submit content that is unlawful, fraudulent, defamatory, abusive, intentionally misleading, infringing, or that improperly violates another person's intellectual property or privacy rights.

To the extent permitted by applicable law, you grant Ovelqine permission to use content voluntarily submitted to us for purposes reasonably connected with operating, promoting, and improving our business, subject to applicable privacy requirements.

14. Prohibited Uses

You may not use the Ovelqine website, services, or related systems to:

• Engage in unlawful, deceptive, or fraudulent activity.
• Attempt to gain unauthorized access to accounts or systems.
• Upload, introduce, or distribute malicious software or code.
• Interfere with the security or operation of the website.
• Scrape, reproduce, or collect website content in violation of applicable law or our intellectual property rights.
• Impersonate another individual or organization.
• Knowingly provide false or misleading information.
• Violate another person's privacy, copyright, trademark, or other intellectual property rights.
• Abuse promotional offers, refunds, payment disputes, chargebacks, or customer service processes.

15. Third-Party Services

Our website may use, integrate with, or link to services provided by third parties, including Shopify, payment providers, shipping carriers, analytics services, social media platforms, and ecommerce applications.

Third-party websites and services operate independently and may be governed by their own terms, policies, and practices.

To the extent permitted by law, Ovelqine is not responsible for third-party websites, systems, products, or services that are outside our reasonable control.

16. Website Availability

We aim to maintain a reliable website experience but cannot guarantee that the Ovelqine website will always be available, uninterrupted, secure, or free from technical errors.

We may maintain, modify, suspend, update, or discontinue parts of the website or services when reasonably necessary.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and related online services are provided on an "as available" basis.

Nothing in these Terms is intended to exclude any warranty, guarantee, statutory protection, or consumer right that cannot legally be excluded or restricted.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Ovelqine will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website, services, or products where such liability may lawfully be excluded or limited.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

19. Responsibility for Misuse

To the extent permitted by applicable law, you may be responsible for losses reasonably resulting from unlawful use of the Ovelqine website, intentional misuse of our services, or a material violation of these Terms.

20. Privacy

Our collection, use, storage, and handling of personal information are described in our Privacy Notice.

Please review the Privacy Notice to understand how personal information may be processed when you visit our website, contact us, or make a purchase.

21. Changes to These Terms

Ovelqine may revise these Terms periodically to reflect changes to our services, business practices, legal requirements, or website operations.

Updated Terms will be published on this page. The applicable version will be determined in accordance with applicable law and the circumstances of your use or purchase.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

23. Governing Law

These Terms are governed by the laws of Hong Kong, without limiting any mandatory consumer rights or protections that may apply to you under the laws of your country or place of residence.

24. Contact Information

If you have questions about these Terms of Service, please contact Ovelqine Customer Support.