Return Policy

180-Day Satisfaction Guarantee

If you are not satisfied with an eligible Ovelqine product, please contact our customer support team within 180 days from the date your order was delivered.

Please email support@ovelqine.com and include your order number together with a brief description of your concern. Providing complete information helps us review your request as efficiently as possible.

Our satisfaction guarantee is intended to give eligible customers a reasonable opportunity to evaluate their purchase. An eligible product therefore does not always need to remain completely unopened for a request to be considered.

How to Request a Refund

Please contact Ovelqine Customer Support before returning any product. Items sent back without prior authorization or return instructions may not be accepted.

Please include the following information in your request:

• Your Ovelqine order number.
• The email address used when placing your order.
• The name of the product concerned.
• A brief explanation of the reason for your request.

If an item arrived damaged, defective, leaking, incomplete, or different from the product you ordered, we may ask you to provide photographs or other supporting information so that we can review the issue.

Damaged, Defective or Incorrect Products

We recommend inspecting your order shortly after delivery. If your Ovelqine product arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as reasonably possible.

After reviewing the circumstances, Ovelqine may provide an appropriate solution, which may include a replacement, refund, or another suitable resolution depending on the individual situation.

Refunds

Once a refund has been approved, Ovelqine will normally issue it to the original payment method used for the purchase, unless otherwise required by applicable law or agreed with you.

After the refund has been processed by Ovelqine, your bank, card issuer, PayPal, or other payment provider may require additional time for the funds to appear in your account.

Processing times determined by financial institutions and third-party payment providers are outside Ovelqine's control.

Return Shipping

If Ovelqine sent you an incorrect product, or if an item arrived damaged or defective, our customer support team will provide instructions regarding the applicable return, replacement, and shipping arrangements.

For other approved returns, return shipping costs may be the customer's responsibility unless Ovelqine confirms otherwise or applicable consumer law requires a different outcome.

We recommend following the return instructions provided by our team and keeping any shipment receipt or tracking information until your return has been fully resolved.

Promotional & Discounted Orders

Unless a product is clearly identified as final sale before purchase, eligible Ovelqine products purchased during a promotion, sale, or discount event may still qualify under this Return Policy.

Promotional discounts generally do not change the applicable satisfaction guarantee unless specific terms displayed at the time of purchase state otherwise.

Non-Returnable Items

Ovelqine may be unable to approve a return or refund in certain situations, including:

• Products not purchased directly from Ovelqine or an authorized sales channel covered by this policy.
• Orders for which the original purchase information cannot reasonably be verified.
• Requests submitted after the applicable return or satisfaction guarantee period has expired.
• Gift cards or similar stored-value products, where applicable.
• Products damaged as a result of misuse, improper storage, unauthorized modification, or use that materially conflicts with product instructions.
• Products that are not required to be accepted for return under applicable law.

Nothing in this Return Policy is intended to exclude, restrict, or reduce any mandatory consumer rights that apply to you under applicable law.

Order Cancellations

If you need to cancel an Ovelqine order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist you, but we cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If your order has already shipped, any eligible return or refund request will be handled in accordance with this Return Policy.

Contact Us

If you have questions regarding a return, refund, cancellation, damaged product, or incorrect order, our customer support team is available to help.